This agreement applies between you (the User) and Crystal Consulting (2016) Limited (“we”, “us”, “our”), the owner of this website and provider of online training and related services.
By using this website or purchasing a course, you agree to these Terms and Conditions. If you do not agree, you should not use the website.
1. Services
We provide online training courses and related learning content through our platform.
Course descriptions are provided in good faith. The exact experience may vary depending on how you engage with the material.
2. Orders and Access
When you purchase a course:
Your order constitutes an offer to purchase
A binding contract is formed when we confirm your order by email
Access to course content will be provided after purchase confirmation.
We reserve the right to refuse or cancel an order where necessary.
3. Pricing and Payment
All prices are displayed in EUR unless stated otherwise
Payment is required at the time of purchase
You are responsible for any applicable taxes, currency conversion fees, or local charges
We reserve the right to update pricing at any time
The price at the time of purchase will always apply to your order.
4. Cancellation and Refunds
If you are a consumer located in a jurisdiction that provides statutory cancellation rights (including the UK and European Union), you may have a legal right to cancel within 14 days of purchase (“cooling-off period”).
However:
If you access the course during this period, you agree that delivery has begun
Once a course has been fully accessed or completed, refunds will not be provided
If you request a refund within the cooling-off period:
You may be charged a proportionate amount based on usage
