This Privacy Policy explains how Crystal Consulting (2016) Limited (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website and services.
We process personal data in accordance with applicable data protection laws, including the UK GDPR and EU GDPR where applicable.
By using this website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following information:
Name
Email address
Contact details
Account and login information
Payment information (processed securely by third-party providers)
Course activity and usage data
Technical data (IP address, browser type, device information)
We only collect information necessary to provide and improve our services.
2. How We Use Your Information
We use your information to:
Provide access to courses and services
Process payments
Manage your account
Communicate with you about your enrolment or enquiries
Improve our website, services, and user experience
Send relevant updates or marketing communications (you can opt out at any time)
3. Legal Basis for Processing (UK/EU Users)
Where applicable, we process your personal data based on:
Performance of a contract (providing your course or service)
Legitimate interests (improving our services and communication)
Consent (for marketing communications where required)
4. Sharing Your Information
We do not sell your personal data.
We may share your information with trusted third parties where necessary, including:
Payment processors
Platform providers (e.g. LearnWorlds)
Email and communication tools
Analytics and marketing services
These providers only process your data to deliver services on our behalf.
5. International Users
Our services are available globally.
Your information may be processed in countries outside your own, including where our service providers operate. We take reasonable steps to ensure your data is handled securely and in accordance with this policy.
6. Data Retention
We retain your information only for as long as necessary to:
Provide services
Meet legal and accounting requirements
Resolve disputes
You may request deletion of your data at any time, subject to legal obligations.
7. Your Rights
Depending on your location, you may have rights to:
